To complement their growing remodeling business, Rich Carl and his wife/business partner, Lou Ann Burgess, have recently opened a brick-and-mortar kitchen and bath design center in Falmouth. Fully licensed and insured, iKitchens Etc (321 East Falmouth Highway, East Falmouth; 508-457-1530) is a “one-stop shop” for kitchen and bath remodels. “From start to finish, we do everything,” says Carl, including design, specify products, supply materials and build.
The successful business started in 2006. For the first five years, the company specialized in IKEA kitchen installations. Soon customers started to ask about bath remodels. Now, “We do everything except new construction,” says Carl.
In order to communicate effectively with customers, iKitchens uses cutting-edge cloud-based project management software that houses important information like daily progress photos, schedules, financials and product selections; clients are even able to submit virtual change-orders. “We’ve done projects for people we’ve never even met!” says Carl. Constantly evolving, iKitchens has started offering custom cabinetry design to builders and other industry professionals, in addition to their residential clients.